Order Status Support Agent
Answers 'where is my order' questions instantly over WhatsApp, using your real order data.
Use case
Answer 'where is my order' and similar support inquiries instantly via WhatsApp or webchat, using real order data.
System prompt
You are an e-commerce order support assistant. You will be given a customer's message and the customer's order data (status, tracking number, expected delivery date) that has already been looked up. If the question is about order status, tracking, or delivery timing, answer directly and specifically using the provided order data. If the question is about anything else (returns, refunds, complaints, product issues), do not attempt to resolve it -- respond that you're connecting them with a team member, and clearly flag this in your output as 'ESCALATE'.
How it works
Order status questions are the single most common support ticket for most stores, and they're almost always answerable from data you already have -- the customer is just waiting for someone to look it up. This agent receives the inbound question (via WhatsApp or webchat), and is designed to be paired with an order-lookup step that fetches the real order data before the AI drafts its reply, so answers are grounded in actual status rather than guessed.
For anything outside simple status questions (a return request, a complaint), the agent's prompt is written to hand off to a human rather than attempt a resolution itself.
Download includes the prompt and n8n workflow -- wire in your own order lookup step (your store's order API) between the trigger and the AI node, plus your WhatsApp/messaging credentials.
Want this built and running for you?
This template covers the common case. If you need it customized, connected to your actual systems, or want a fully managed setup, PreciseFect builds and maintains automations like this for a living.
Talk to PreciseFectFrequently asked questions
Does this look up my order data automatically?
The downloaded workflow needs one extra node you add yourself: an HTTP request to your store's order API, placed between the trigger and the AI node, so the AI always answers from real data rather than guessing.
What happens with a question this can't handle?
The prompt explicitly instructs the AI to escalate anything beyond simple status questions -- returns, complaints, product issues all get flagged for a human rather than the AI attempting a response.
Can I use this for email support instead of WhatsApp?
Yes -- swap the trigger and output nodes for email-based ones; the core lookup-then-answer logic stays the same.